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CancelLation Policy
Your reservation is important to us.
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a 48 Hour notice for cancellations.
Please understand that when you forget or cancel your reservation without giving enough notice, we miss the opportunity to fill that time with guests on our waiting list. Our reservations are confirmed 48 Hours in advance because we know how easy it it to forget when you booked.
We realize that “real life” intrudes on previously laid plans. For this reason, it is our policy to give each guest a second chance the first time they cancel with less that 24 hours notice. However, the second time an appointment is canceled within less then 24 hours or missed completely, our guest will be asked to place a credit card of file to book future reservations.
If a third reservation is canceled within 24 hours or missed completely, the guest will be charged 50% of the scheduled service and placed on the walk-in only list.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate a client who has a booked appointment following your appointment. Depending on how late you arrive, your stylist will then determine if there is enough time remaining to start the service.
service guarantee
If you are not completely satisfied with your results, please contact us within 48 Hours and we will book a complimentary adjustment within seven days of your appointment.
return policy
All Aveda Products returns must be processed within 30 days of purchase with original receipt. All sales are final on styling equipment, and travel size products.